Check our help page

Find the answers to all your questions, from configuration to billing and many others.

Vérifiez la liste des travaux en cours ici

Retrieve my files
cloud_download

Retrieve my files

To recover the files downloaded on your computer, we invite you to go through your data manager and simply follow the following procedure:
  • check_circle Connect to your data manager
  • check_circle Select the desired file or folder
  • check_circle Click on the "..." to the right of the file or folder
  • check_circle From the drop-down list, choose "Download"

For more speed, however, you are advised to use an FTP software such as FileZilla or Cyberduck.

We provide you with configuration guides:
For Windows, Mac OSX or for Linux.

Understand your IDs
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Understand your IDs

The Seedbox.fr site requires several different authentication codes:

1. ACCESS TO THE SITE

Log in to the site first Seedbox.fr :

You must use your e-mail address and the password you provided when creating your account.

If you have lost this password, you can request a new one at any time with the following page.

2. ACCESS TO DIFFERENT SERVICES

Then use services like data manager, FTP, VPN…:

You must use the login and password chosen on the order form.

If you have lost this password, go to the "Advanced configuration" thumbnail of your Manager and then modify it.

As a reminder, it must contain numbers and letters and at least 8 characters to be validated.

Billing and payment
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Billing and payment

There are several ways to settle an invoice:

  • check_circle Automatic payment with PayPal
  • check_circle Payment by credit card
  • check_circle The bank transfer
  • check_circle The check
  • check_circle The system of adding funds

To renew a service, our system will automatically send you a new invoice ten days before your service expires.

Do not hesitate to contact our sales support if you wish to make changes (capacity, subscription cycle, etc.).

Conversely, to cancel a service, you simply do not pay the renewal invoice that will be sent to you and it will be closed immediately when due.

Phone support

Please login to your account for the next step.
A qualified technician will answer.

Free call from a landline

E-ticket support

Please login to your account to open a ticket.
Advised for technical or commercial questions